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Frequently Asked Questions

We usually choose Australia Post’s Parcel Post for shipping. You can upgrade to Express Post for an additional fee at checkout.

The shipping time will depend on various factors, including your location and the shipping method chosen. We ship our products from Sydney, and delivery typically takes between 2 to 10 days. Once your order is processed and shipped, you will receive a tracking number to monitor the progress of your shipment.

Yes, we ensures private and discreet shipping. We prioritize your privacy and take appropriate measures to package and ship orders in a discreet manner, without any explicit labeling or references to the contents.

  1. Place the Pouch: Position your pouch between the gum and upper lip. It is common to position it to one side. Either to the right or left of your upper central lip.
  2. Leave it there: Do not remove the pouch. The pouch will release the nicotine and flavor slowly when it rests on your gum. The pouch does not need to be chewed or sucked on. Just let it rest.
  3. Duration: A pouch is typically left in place between 15-30 minutes. However, this may vary depending on the product and your personal preferences.
  4. Properly Dispose: Once you are done, remove your pouch from your mouth. Then dispose of it properly in a garbage bin.
  5. Cleanliness: After removing the pouch you may want to rinse or drink water, especially if it’s a flavoured variant.

Typically, pouches from most brands are held in the mouth for around 15 to 60 minutes. After this duration, the release of nicotine and flavor diminishes, suggesting it’s time to discard the pouch.

WE’D LOVE TO HEAR FROM YOU

If you have questions about our nicotine pouches, bulk orders or anything else related to our products, we’re here to help.

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